What are the Differences Between BPO and KPO Services?

KPO Services in Delhi NCR

Nowadays, outsourcing is used by nearly all segments, international companies, and all industries. It is hiring a third-party service provider for several services and solutions. Many amenities like marketing, technical support, customer support, operations, human resources, etc. They are outsourced to save price, time, and workforce by establishments using KPO and BPO.

There are some differences between BPO and KPO services that you should know. It is ideal to find one of the best companies to take KPO services in Delhi, NCR, or wherever you live. Let’s take a look to know what things make BPO and KPO services different from each other.

What is Business Process Outsourcing (BPO)?

BPO generally stands for Business Process Outsourcing. It can be well-defined as outsourcing non-primary actions to a third-party service provider or service to cut costs and increase efficiency and productivity. Thus, BPO is the outsourcing of primary procedures and purposes.

BPO is of three categories. They are as follows:

  •  On-shore BPO: When a business outsources services to an additional company within the nation.
  •  Nearshore BPO: When an establishment outsources services to another corporation in a nearby nation.
  • Offshore BPO: When the firm is outsourcing services to another company positioned overseas.

BPO can handle different types of activities, including:

  •  Human resources – training, recruitment, payroll processing.
  •  Customer care – call center, help desk
  •       Technical support
  •       Technical solution.
  •           Finance and accounting services
  •      Website services – website maintenance, updating, etc.

What is Knowledge Process Outsourcing (KPO)?

KPO basically stands for Knowledge Process Outsourcing. It mentions outsourcing extremely skilled personnel to transfer or assign information and procedures to another corporation. The company hires other outsourcing corporations that can accomplish a company’s necessities. It can be in a similar country, or the main overseas purpose is to diminish its cost. It performs a task requiring high skill with depth information, expertise, and understanding power.

KPO can handle a range of activities, including:

  • Investment research activities
  • Market research activities
  •  Data Analytics
  •  Business research services
  •  Legal procedure outsourcing

The above-mentioned information will help you know the actual differences between BPO and KPO services. You can one of the well-known agencies to take KPO services and lead generation services in India, or elsewhere, for your business.

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